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Checkout journeys

The Checkout Journeys tab is one of the seven Path Explorer tabs inside PathGuide. It shows the paths shoppers actually walk to checkout, where they leave before it, and the individual high-intent visits behind those paths.

Path Explorer shows where in your store visits left before checkout. It does not track the individual steps inside Shopify's checkout.

The three parts of the tab​

1. How shoppers move toward checkout​

A flow diagram of every human visit in the period: where it entered, how far it got, and where it left. Link width is the number of visits. Use All shoppers / Chat sessions and the Traffic channel select to compare. The chat comparison needs at least 20 chat sessions, the range is limited to the last 90 days, and a table or list version is available as a text alternative.

2. Stacked checkout journeys and AI Overwatch​

The 10 paths to checkout that the most shoppers actually walked. Click a row and AI Overwatch reads that route against the full cohort, plain-English observations on entry points and where shoppers drop off. The overlay also lists the entry-to-product paths that most often end in a purchase, and those that end without one.

Comparing journeys that ended in an order with those that did not helps you spot common success patterns.

3. Checkout sessions​

The Checkout sessions list shows high-intent visits: shoppers who reached checkout or completed an order ("N sessions reached checkout or completed a purchase this period"). The cards above it show:

  • Checkout sessions
  • Purchase rate (completed an order)
  • Chat-assisted (used chat)
  • Avg. steps (pages before checkout)
  • Avg. duration (session length)

Opening an individual visit​

Path Explorer no longer has a table of all sessions. Individual visits are opened from the Checkout sessions list here, and from the customer drawer in Customer Insights.

Click a row to open a step-by-step timeline of that visit, showing the landing page, products viewed, time spent per page, and any conversational turns with the AI assistant.

There is no session export. See Export and reporting for the CSV downloads that exist.

PathGuide links orders back to the visit and the chat thread through the SG_SessionID, SG_VisitorID, and SG_ThreadID note attributes ShopGuide stamps on the order. That is how the tab knows which checkout sessions were chat-assisted. See What is PathGuide.

Next steps​