Claude Connector FAQ
Can Claude change my store without asking?
No. Settings and launch messages are prepared as a draft you review. Sensitive ones, such as custom instructions, support contact, discounts, shipping offers and behaviour rules, only go live when you publish them yourself. The exception is the knowledge base: question-and-answer entries and new documents Claude saves are live immediately. See Review and publish Claude's changes.
Why can't Claude change anything?
Your connection is Read only. Full access is available only for stores ShopGuide has approved, and every other store connects read only. Contact ShopGuide support if you would like full access.
Can Claude see my secrets or my shoppers' data?
Secrets and API keys are never shown to Claude. Read access includes your analytics and shopper insights, such as shopper questions and segments. Looking up one customer's browsing profile, orders and chat summary needs full access. Only connect a Claude account you trust.
It says "This connection request has expired or was already used"
Start the connection again from Claude: Settings → Connectors, click Connect on ShopGuide and approve in your Shopify admin. Finish the approval in the same browser where you started it.
Nothing happens after I click Approve
The connection has to finish in the browser where you started it. Start again from Claude and keep the same browser window.
The page says "Connecting Claude to ShopGuide is not available yet."
The Claude connector is not switched on for your store. Contact ShopGuide support.
I do not see the MCP card in Extras
The card appears only where the connector is available. Contact ShopGuide support.
How do I disconnect Claude?
Open Extras → MCP. Under Connected apps, click Disconnect next to the connection.
Can I use other AI assistants?
The connector is built and documented for Claude only.