First login & dashboard overview
Installing ShopGuide drops you straight into a short onboarding flow before you land on the dashboard proper. Here's what that looks like, and how to find your way around once you're there.
Right after install
Shopify redirects you into the embedded admin app automatically — there's no separate login step. The first time you open it, you'll be asked how you heard about ShopGuide (a quick traffic-source question), then for a contact — name, email, phone — so the team can reach you if something needs attention. Stores exempt from billing, or with billing disabled, skip straight to the dashboard.
Finding your way around
The ShopGuide admin app adds these sections to your Shopify admin sidebar:
- Home — an overview with key stats (sessions, revenue, conversion rate) and quick links
- Dashboard — the detailed session, conversion, and engagement metrics
- Test your Guide — preview and test the chat as a customer would see it, and manage shop knowledge content
- Chats — conversation transcripts
- A/B Test — a chat-vs-no-chat experiment, if enabled for your store
- Path Explorer — visitor navigation paths, built from page views and chat activity
- Appearance — chat widget colors, sizing, and styling
- Integrations — third-party review-app tokens (Judge.me, Smile.io, Rivyo) and related connections
- Settings — AI behavior, support channel, launch messages, billing, and general options
Where to check your plan
Your plan and visitor usage show up on the Pricing page, and again as a usage indicator on the dashboard. On a public plan, chat keeps working as long as your subscription stays active — full billing details are in Plans & subscription pricing.
Next steps
Once the layout feels familiar: