ShopGuide documentation hub
Welcome to the documentation for ShopGuide—an AI-powered chat widget for Shopify storefronts. ShopGuide runs on the OpenAI Agents SDK, classifies every customer message into one of 12 intents (product search, comparison, guided discovery, order management, support, checkout, and more), and uses Qdrant vector search over your product catalog plus retrieval-augmented generation over your shop content to answer questions. These guides help merchants, theme developers, and operations teams install, configure, and optimize the app.
Quick start
New to ShopGuide? Start here:
Browse by topic
Getting started
Installation, first login, configuration, and subscription context.
Configuration
Global settings, chat appearance, launch messages, visibility, and advanced styling.
Theme integration
Theme editor basics, chat block, positioning, mobile/desktop, and troubleshooting.
App features
Dashboard, chat management, A/B testing, live support, and the in-app settings panel.
Analytics
Conversation analytics, insights, performance, experiments, and exports.
Best practices
Optimization playbooks across chat, conversion, experience, maintenance, and metrics.
Advanced features
APIs and webhooks, cart and customer context, custom prompts, and multi-language behavior.
Need help?
Use the search in the documentation header, contact support from the ShopGuide app or website, or review the best-practices sections for common patterns.
ShopGuide — AI storefront chat built for Shopify.