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Ecosystem Integrations

Your Shopify store operates on an ecosystem of specialized apps. Rather than forcing you into a walled garden, ShopGuide seamlessly integrates with the tools you already rely on for reviews, loyalty, email marketing, and live support.

Automatic App Detection​

When you open ShopGuide → Settings → Integrations, ShopGuide automatically scans your published theme and storefront assets to detect which apps you already run:

  • Theme Embed Scanning: Identifies active app embeds installed in your Shopify theme (e.g., Klaviyo onsite scripts, Judge.me review widgets, Smile.io loyalty launchers).
  • Smart Organization: Detected apps appear at the top under "Looks like you use these" with an On your store badge, making setup fast and effortless.

1. Customer Loyalty: Smile.io​

Connecting your Smile.io loyalty program enables conversational rewards:

  • What it enables: Real-time points balance checks, VIP tier recognition, and points-redemption guidance inside the storefront chat.
  • How to configure:
    1. Generate an API token in your Smile.io Admin.
    2. In ShopGuide Settings → Integrations, locate the Smile.io card.
    3. Paste your API token and save.
  • Shopper Experience: Customers can ask "How many points do I have?" or "What do I get at Gold tier?" and receive immediate, personalized answers.

2. Product Reviews & Social Proof: Judge.me & Rivyo​

Customer reviews provide the social proof that drives conversions:

  • What it enables: The AI assistant incorporates verified product reviews and star ratings into recommendations and sizing answers.
  • How to configure:
    1. Copy your public API token from your Judge.me or Rivyo dashboard.
    2. Paste it into the corresponding card in ShopGuide Integrations.
  • Shopper Experience: When a visitor asks "Which moisturizer is best for sensitive skin?", the AI highlights the product with the highest verified rating and quotes real customer feedback.

3. Email & SMS Marketing: Klaviyo​

ShopGuide turns storefront conversations into high-converting lifecycle marketing:

  • What it enables:
    • Storefront newsletter capture with custom discount codes.
    • Deep profile enrichment with behavioral archetypes, dietary tags, and hesitation points.
    • Custom event triggers: ShopGuide Chat Engaged, ShopGuide Order Attributed, and ShopGuide NPS Submitted.
  • Read the full guide: Klaviyo Customer Intelligence.

4. Live Human Handoff: Slack & WhatsApp​

While ShopGuide resolves over 90% of routine shopping and order tracking questions autonomously, complex situations require a human touch:

  • Slack Alerts:
    • Send immediate alerts to a designated Slack channel when a customer asks to speak with a human or reports an urgent issue.
    • Includes the customer's cart value, recent browsing path, and a link to the chat transcript.
  • WhatsApp Business:
    • Allow customers to seamlessly transition the conversation to WhatsApp with one click for high-touch VIP support or custom order inquiries.

5. Shopify Sidekick​

ShopGuide is built from the ground up to integrate with Shopify's native ecosystem. With 9 native Sidekick app tools, merchants can query their chat metrics, journey funnels, and knowledge gaps directly from Shopify Sidekick.