Global settings
Global settings are the defaults for every ShopGuide Chat block on your store — set once in the admin app, applied everywhere, unless a specific block on a page turns on "Use custom settings" to override it.
Where to find them
Open the ShopGuide app from your Shopify admin. The Settings page covers behavior, launch messages, and the bubble. The Appearance page covers colors, the style template, and container sizing.
On the Appearance page
Three built-in style templates apply to every widget: Classic (solid backgrounds, borders, shadows), Floaty (glassy, ambient-glow, transparent), and Bubbly Glow (rounded, iOS-style, soft shimmering outline with a frosted-glass fill). Each ships its own defaults for shadows, borders, dividers, and radii, and you can still fine-tune each one after picking a template.
Colors cover user and bot message backgrounds and text, container background, an optional border (color, width, radius), an optional drop shadow (offset, blur, opacity), and divider color, thickness, and spacing.
Dimensions and shapes cover the outer container radius, chat bubble radius, input/button radius, container width, padding, margin, maximum chat height on desktop and mobile as a percentage of viewport height, and the profile image toggle, URL, and size.
General settings cover the chat heading, send button label, input placeholder text, whether the header/login button/AI disclaimer show at all, and header text color.
On the Settings page
Bubble covers position (left or right — the chat always renders as a fixed floating bubble; see Chat positioning & layout), size and icon (sparkles, chat, message, question, robot, or search, plus icon color), whether the floating anchor shows at all, and product card layout — side panel on desktop, or horizontal scroll in-chat.
AI Behavior covers the custom system prompt (see Custom system prompts), Auto-Scroll (after an idle delay, default 120 seconds, on a product page, the page scrolls to chat and opens with a short AI-generated check-in — scoped to product pages by default, or store-wide if you enable it; see Custom launch messages), and the AI Discount Code Generator, if you've turned it on, letting the AI create time-limited discount codes for eligible products or collections.
Essential Settings covers a single toggle to pause chat across the entire store without touching the theme block, "Hide on desktop" / "Hide on mobile" (see Mobile & desktop chat settings), the global/collection/product custom launch messages with buttons, each resolved per storefront language (see Custom launch messages), and whether customers can delete their own chat transcript.
How overrides stack
Global settings apply to every block by default. A block added via the theme editor on a specific page can turn on "Use custom settings" to override just the chat heading and primary color for that page — everything else still comes from global. A block can separately turn on "Use custom launch message" to replace that page's launch message and buttons, regardless of what the global/product/collection configuration says.